What Our Customers Say

Extracts from Customer letters/recommendations 2008 

"In December I went into Stourbridge to get a new battery fitted to my van. I was so impressed with the young fitter that served me, that I mentioned him to my wife, who then went in to have 2 tyres fitted. She was also really impressed and recommended Chemix to my daughter - who subsequently went in for tyres - again the service was exceptional. Please convey my comments to the depot manager - I was very impressed" Upper Glass Cleaning

"I would like to thank you all for the quick and helpful way you looked after me on 10.11.08 when I needed a wheel tyre replacing. Thank you for a wonderful service... well recommended" Mr. Rudge.

"Always a pleasure to deal with Chemix. Knowledgeable staff & always an excellent job - if only every business were the same". K.P. & J. A. Jones

"..how well your staff treated me, from the 3 girls on the reception, to the lads in the service bays... who carried out the work on my car and showed great care and attention" Mr. R. F.Clark

"This fitter is an absolute credit to your company. He is very friendly and gave us superb advice.... Without the honesty of your mechanic we would have had the cat changed and incurred additional, unnecessary cost..." Mrs. R. Dent.

"The fitters attitude and manner conveyed to me that the work had been done correctly, and I could have faith in my steering now. I admired his professional and friendly attitude". (name unreadable).

"The service provided by the fitter and reception staff, the general ambience at the depot and the price, was exemplary and rightly deserving of recognition and praise... J. P. Dolan

.. whilst waiting next to an elderly gentleman ...the mechanic approached him, explaining the work was going to take a couple of hours and offering to take the gentleman home, rather than him wait around... I was impressed at the thoughfulness of this gesture, as well as the work done on my own car... It is refreshing to encounter a level of service that far exceeds expectations.  Mrs Catherine Ward.

  "There are 3 main qualities which in my judgement are prerequisites for a good and successful company. They are courtesy, care and competance. I am happy to let you know that in my dealings with your company for the last 12+ years I have always found your staff to have all these attributes. I have always found the quailtiy of work to be of a very high standard..." A. Hoque.

"As well as courteous and efficient staff, the technician went through the work he had done with me. I was impressed with the efficiency, dedication and obvious pride he had in his work - and with the 'little extra touches' he had done. I have no hesitation in recommending Chemix to everyone else I know..." Mr. Vic Hawkes

At Chemix Autocentres, we realise you have a choice. We are continually trying to improve our service based on your feedback. Here is a small selection of written comments made on Customer Survey forms by our customers during 2008

Love this place! Very friendly and efficient. They've sorted me out again. Wonderful. Verna Smith

Mechanic kept me informed throughout 'the wait'. D. Milton

Excellent service. A good team of workers that work well together. Good job. Manuel Rongi.

It is nice t go somewhere where you can totally trust the people. Very pleasant and professional. T. J. Carvell

Best service ever - kept me informed throughout - superb. Pete Smith

Always willing to match best price. Julian Hicks.

Technician gave advice and avoided me having to pay for something I did not need. His honesty was appreciated. (no name given)

Technician took time to discuss problems and make suggestions. Mr & Mrs. Stokes

Geometry report on tyres and alignment was very good. F. Woodall

Despite moving to Torquay I still prefer having my tyres done here. K. Oates

1. Fitting staff very patient. 2. Excellent coffee. Graham Bond

Very impressed by an efficient and courteous service. Staff to be congratulated. Ron Walters

Fitter was a great help. Many thanks for always reliable advice and service E. Wilkinson.

Very good service & price matched. Keep it up. Roger Wall

Excellent customer service! (rare today). All staff helpful, friendly & good facilities. Recommended. Mrs Sharon Grainger.

Staff friendly & hardworking. C. Terron.

Clean bright facilities. Helpful, friendly staff. K. Heathcock.

We always come to Chemix rather than a local garage. The service is always good. The staff always friendly and helpful. I always recommended Chemix. J. McQueen

The young girls on reception were very pleasant. Anon

"Excellent attitude, friendly and helpfull" J. P. Dolan

Very helpful, polite and prompt. Alan Cope

I always ask for Simon. His knowledge, ability, approach and dealings with me as a customer are very very good. Brian Standish

In the many times I have been over 10 years the serice and staff have been excellent, hence continued custom. C. J. Thomas-Scott

Very impressed. Great Staff and service. A+++ D. Turner

“Good friendly staff, a credit to Chemix” S. Johnson

“As a woman, it is pleasant not to be patronised when problems with the car are being explained! Thank you” (no name given)

“Excellent service. Thanks” Morris

“Very helpful technician – will come back again.” J. Hazlewood

Repair carried out by Peter. Did not try and rip me off” Excellent. Chris Homer

“A first class service. Thank you” A. Williams

“Work carried out with no problems. Richard the fitter, and reception staff were mot pleasant to deal with” Mr. R. Cramp

“Excellent service. Professional staff and efficient workers. Excellent waiting room. It’s a please to come here” Antony Blunn

“Excellent service, friendly” Mrs. Morris

“Still the best” Jon Hanson